Your Browser Will Show a Warning - This is Normal!
Chrome and Edge block downloads of remote support tools by default. This is safe to download - follow the instructions below to keep the file.
Look at the bottom of your browser - Click "Show all downloads"
Click the blue "Show all downloads" button
In the Downloads page, click the three dots ⋮ then "Keep"
Click the three-dot menu ⋮ on the right, then click "Keep"
Click "Keep anyway" in the popup
This file may harm your computer
Click the blue "Keep anyway" button to complete the download
Look at the top-right - Click the three dots ⋯ on the download
Click the three dots ⋯ (horizontal) next to the blocked download
Click "Keep" from the menu
Click "Keep" to proceed
Click "Show more" then "Keep anyway"
Microsoft Defender SmartScreen
This file might be dangerous
Click "Show more" to reveal the "Keep anyway" option, then click it
Once downloaded, double-click the file to run it. You will see a window like this - copy your ID and Password.
- Copy the complete ID number
- Contact our support team with this ID
- Keep the RustDesk application running
- Wait for our technician to connect